Forum Discussion

emsc18918's avatar
emsc18918
Tuning in
11 months ago

Virgin TV Go - Only Available at Home error

I am unable to watch recorded shows from My Saved area on my iPad. Keep getting message “only available at home” I am connected to same network as my 360 box. Have removed and reinstalled app with no...
Only available at home error
Virgin TV Go
David_Bn's avatar
David_Bn
Forum Team
11 months ago

Thanks for reaching out to us emsc18918, and welcome back to our Community Forums

Sorry to hear of the issues experienced when trying to watch your recorded shows on your iPad.

Have you attempted to use the Virgin Media TV Remote Control app to utilise this feature on your iPad as a work around?

Alternatively, on the iPad you're using, is the current operating software downloaded?

Thanks,

David_Bn

  • emsc18918's avatar
    emsc18918
    Tuning in
    11 months ago

    Hi David

    Thanks for your reply. I have a 360 box so I use the Virgin TV Go app but this is what is not working for me with my iPad.  The iPad has all up to date software installed. Any further suggestions?

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)
      11 months ago

      Hey emsc18918,

      Thanks for getting back to us, one other thing to try is to manage your TV Go devices via our website here and completely removing all devices from this, we would then also advise deleting the app fully and resetting the device separately before trying to sign in again.

      Joe

      • emsc18918's avatar
        emsc18918
        Tuning in
        11 months ago

        Hi Joe, thanks for your advice. I have checked my settings and no devices were listed. Have now been able to authenticate my iPad. Removed and reinstalled Virgin TV Go app but now when I attempt to view a saved show from here I get message: Turn on Virgin TV box. This recording is stored on your Virgin TV box. To start watching, make sure you are connected to the same home network as the box and that the box is switched on.

        the 360 box is switched on.

        any ideas?