Forum Discussion

emsc18918's avatar
emsc18918
Tuning in
11 months ago

Virgin TV Go - Only Available at Home error

I am unable to watch recorded shows from My Saved area on my iPad. Keep getting message “only available at home” I am connected to same network as my 360 box. Have removed and reinstalled app with no...
Only available at home error
Virgin TV Go
emsc18918's avatar
emsc18918
Tuning in
11 months ago

Hi David

Thanks for your reply. I have a 360 box so I use the Virgin TV Go app but this is what is not working for me with my iPad.  The iPad has all up to date software installed. Any further suggestions?

Joseph_B's avatar
Joseph_B
Forum Team (Retired)
11 months ago

Hey emsc18918,

Thanks for getting back to us, one other thing to try is to manage your TV Go devices via our website here and completely removing all devices from this, we would then also advise deleting the app fully and resetting the device separately before trying to sign in again.

Joe

  • emsc18918's avatar
    emsc18918
    Tuning in
    11 months ago

    Hi Joe, thanks for your advice. I have checked my settings and no devices were listed. Have now been able to authenticate my iPad. Removed and reinstalled Virgin TV Go app but now when I attempt to view a saved show from here I get message: Turn on Virgin TV box. This recording is stored on your Virgin TV box. To start watching, make sure you are connected to the same home network as the box and that the box is switched on.

    the 360 box is switched on.

    any ideas?

    • amandajane-27's avatar
      amandajane-27
      Tuning in
      11 months ago

      That’s what I am getting, can’t watch any saved programmes on phone or iPad, can watch live tv on the app, but my tv box is on 🙄

    • Ben1_0's avatar
      Ben1_0
      Joining in
      11 months ago

      I'm getting the same as this, also interested as to what the issue is and how to sort it, thanks in advance 

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      11 months ago

      Hi all, 

      We are so sorry that you are effected by this issue and we are aware of a wider issue effecting users regarding this notice on TV Go. 

      We have got a sticky note here on the forums where you can read up a little more on the issue here.  

      • Hugo_Boss's avatar
        Hugo_Boss
        Joining in
        9 months ago

        Hi. Is there any update on this issue, please? I have the exact same problem and am keenly awaiting a fix from VM.