Virgin tv go - can’t watch 360 box recordings on my iphone

Question

Whenever I try to stream recordings from my 360 box (on my iPhone) I get the attached error messages. My iPhone is on the same WiFi network as my box (I am in the same room). Please help

Alex_RM · Answer

Hi Dazzag80,
Thanks for posting and welcome to our community 😊
Sorry to see you're having some issues watching your recordings, can you confirm if you've tested this on a different device?
Will it allow you to watch the recordings fine through the TV?
Alex_Rm

Dazzag80 · Answer

Hi yes I can watch recordings fine through the TV

Adduxi · Answer

Do you have Private Relay on the iPhone?&nbsp; This may cause the app to think you are outside the UK and stop the playback?

Tom_W1 · Answer

Hi Dazzag80 thanks for your reply.
If you could answer Adduxi's message we can take things from there. Also being connected to a VPN can cause this message to occur too, hope this helps.
Many thanks

Dazzag80 · Answer

I have no VPN - this is when I am trying to stream when at home on my home WiFi. Interestingly, the shows that don’t seem to be working only seem to be Sky Sports F1 UHD. Is there some sort of technical restriction which means I can’t stream UHD content from my virgin box?

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Virgin tv go - can’t watch 360 box recordings on my iphone

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