virgin go ap - sound but no picture

Question

i have got sound but no picture
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[MOD EDIT: Subject title changed for clarity]

John_GS · Answer

Hi deiontu&nbsp;
Thanks for posting and welcome back to the community.
Sorry to hear of the TV Go issue - is this on all channels or just certain ones/one?&nbsp;

deiontu · Answer

all&nbsp;

deiontu · Answer

i just get a green screen

Molly_T · Answer

Hi deiontu 👋 thank you for getting back to us!
If you can please ensure you are using the most up-to-date version of the operating system and app on your devices.&nbsp;
Following this, if you haven't done so already -please try deleting and re-installing the app.&nbsp;
Please let us know if the issues persist following this.&nbsp;
Thank you for your patience in the meantime! 🌞

deiontu · Answer

i have done and its still the same

Forum Discussion

virgin go ap - sound but no picture

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