TVGO sign in problem
The virgin tv go app won't let me sign in, I click on sign in, and it shows me the red virgin tv go screen but nowhere to sign in then loops back to the page asking me to sign in?
Forum Discussion
6 Replies
- Steven_L
Forum Team
Hello sueelizabethcam,
Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your TV go sign in page. Have you received any error messages when trying to login? Are you trying to login with your primary email account?
Kind Regards,
Steven_L
Hi it goes to the red screen with the virgin sign but there isn't a login option just a full, screed of red and the v logo. Thanks
Hi I'm having the same issue, did you manage to resolve this?
- Daniel_Et
Hi jwmitchell 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear you're having the same issue 😔
What's happening when you try to access your TV Go account via a browser here? Is it allowing you to sign in that way?
Please pop back to us at your earliest convenience.
Regards,
Daniel
No that doesn't work, still has the same issue
- Carley_S
Are you using a VPN at all, or made any internet security customisations? Such as extensions or hub setting changes.
If not, please can you clear your cache and cookies from the device, reboot the device and try again. Keep us posted with how you get on.
