Forum Discussion

akhayward's avatar
akhayward
Tuning in
2 months ago

Problems signing in to VirginMedia

I've been struggling today and yesterday to login to the website.  The screen just doesn't let you move from sign-in / register to enter your account and password details.

 

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 months ago

    Hi akhayward 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having 😔

    Have you tried going through the signing-in process on different devices and browsers? Also, are you having the same problem when trying to access your My Virgin Media account via the app as oppose to the website? 

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • akhayward's avatar
      akhayward
      Tuning in
      2 months ago

      Working on different computer.  Still cant get into app.

      Any idea why?  Its just browser traffic at this stage not entering username and password.