Hi Carley, thanks for the reply. Apparently I can add a new device tomorrow.
My continuous issue is that I mainly use Google Chrome as my browser. I log in on Google Chrome and it works fine. Next time I log in it throws up an error and I cannot watch. So I delete the cache and it allows me to watch again.
To get around this, I have tried using Microsoft edge, which you have to admit is awful browser and bing is a dreadful search engine. Despite having registered the exact same device again with Microsoft edge, it still throws up the maximum devices error.
The issue is that TVGO cannot distinguish the difference between a device and a browser and cannot also remember that I have logged on the same device with the same browser.
Surely this should be an easy fix, as every device has its own IP address. If the IP address is a static IP then this should be the same evry time. If the IP address is dynamic and assigned by the router, then surely the Mac address should be used to identify that the device is the same device, since a Mac address is unique to every device, no 2 devices will have the same Mac address.
It is really frustrating that this problem has gone on for years and still not been fixed.
Reading through the forums, the only way to fix this is to get someone at virgin to reset the device list. This is easier said than done when the links on Virgin's website are broken. I manage to get through to chat via an alternative link directly through Google yesterday and shut the chat down after 2 hours as I had missed the football game I wanted to watch at my son's house.
Just a thought, when I view registered devices, it may help if I could view the IP address that was assigned, then at least I could test if I changed my device IP to match what was registered previously, then would this work?