Forum Discussion

Danf99's avatar
Danf99
Joining in
2 months ago

TV Go won’t work

Hi, haven’t been able to use TV Go for months. Either on the App or by using a web browser. Have tried multiple devices (Apple, Android, laptops, Chrome,Edge etc). Have contacted Virgin several times, raised as a complaint twice (got nowhere each time). Using the correct login details, as able to login in to My Virgin. But get same issues each time with tv go. Will either give the “Sorry Service Not Available At this Time.” Or, it will just loop back to the “Sign in” screen. At wits end with it, as each time contact Virgin, get passed around and it never gets resolved. Any suggestions would be welcome

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    2 months ago

    Hi Danf99,

    Thank you for reaching out to us in our community and welcome, we are sorry to hear you have been unable to use TV Go for the last few months and that raising a complaint and contacting multiple times hasn't helped.

    This isn't great to hear and not the service we wish to provide, there is further support around our TV Go here, when using TV Go you need to be connected to the same Network, if you are using a VPN or have a 3rd party Router and ours is in Modem mode this may stop the App working.

    So I can help I have sent you an invite into a private chat, please click on the white envelope to accept.

    Regards

    Paul.