Hi Fox_35
Welcome to the community forums
Sorry to hear you're having issues with your TVGO access. I've not been able to find any of your previous conversations you mentioned regarding this on the profile used on this thread. However after investigation, we've found another profile that you've created previously and can see you're already getting support on this through private message with one of my colleagues. Do you still have access to this profile?
Either way, I would say that you please reach back out to my colleague over that private message and they'll be able to assist you further with any updates. Creating another profile would not get any quicker or different results, in fact, if we hadn't found your other profile, you would've started again from scratch here with questioning and investigation. We kindly ask member not to create multiple threads on the same issue so we can support clearly within one space, this also helps other members should they also have similar questions or concerns find the answers they need.