Forum Discussion

Baller's avatar
Baller
Tuning in
11 months ago

TV Go Register Devices

Hello all.

I am having the problem with Virgin TV Go asking me to register a new device almost every time I use it, even though I am only using the same device - Google Chrome browser on a MacBook. I am not clearing cache or cookies, but for some reason I am asked to register again and it has now maxed out.

Could someone get in touch to help reset for me, please?

Thank you.

Registering devices
Virgin TV Go

2 Replies

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  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    11 months ago

    Hi Baller,

    Thank you for your post. I'm vey sorry to hear about the issue with your Tv Go issue. 

    We can certainly take a look into this for you. 

    I will private message you now to confirm your details. 

    ^Martin

     

  • japitts's avatar
    japitts
    Very Insightful Person
    11 months ago

    When you re-register the "new" device, are you picking the default name suggested by the app? Or choosing an alternative?

    If the latter, try the former