Forum Discussion

luvmytech's avatar
luvmytech
On our wavelength
2 years ago

tv go demanding i re-register devices even though its the same device

here we go again. 

tv go is demanding i register again ..so now i've got no slots left and have to wait two weeks to use the service. 

is this because i've cleared cookies on the devices? 

surely they must have found a solution to this by now. 

hoping someone can reset my slots 

thanks in anticipation. 

5 Replies

  • japitts's avatar
    japitts
    Very Insightful Person

    What device are you using TV Go on? Including the OS if a mobile device.

  • luvmytech's avatar
    luvmytech
    On our wavelength

    i'm using a huwaei tablet with windows 10  and a laptop with windows 8 .   also android phone which is 3 years old (xiaomi)  . can watch on the phone because i guess i haven't cleared the cookies recently

  • Hey luvmytech,

    Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your TV go app access.

    Clearing your cookies would be the cause of this issue as that is the way that the app works for all users. I would be happy to take a further look into this for you and should be able to reset your TV GO devices but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L

    • luvmytech's avatar
      luvmytech
      On our wavelength

      thanks Steven, have replied to your email

      • Lee_R's avatar
        Lee_R
        Icon for Forum Team rankForum Team

        Hi luvmytech thanks for getting back to us.  

        I can see that my colleague Steven has indeed gotten back to you.  I will leave you in his very capable hands.

        Regards

        Lee_R