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Jim1961's avatar
Jim1961
Joining in
12 months ago

TV GO. Cant login.

In Windows browser go to TV Go. It displays a prompt for sign in.  I click the red button, the screen gets replaced with the Virgin media splash back, pauses for a few seconds then returns back to main screen and the prompt for password. Remains in this loop.

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  • Nathan_B's avatar
    Nathan_B
    Icon for Forum Team rankForum Team
    12 months ago

    Hi there Jim1961 👋 Welcome to our forum and thanks for your post 😊

    Sorry to see you've been having issues with logging into TV Go in the windows browser. This certainly is a strange one, just to confirm is this the same after clearing cookies and cache?

    Let us know

    Regards

    Nathan

    • Jim1961's avatar
      Jim1961
      Joining in
      12 months ago

      Hi Nathan.

      yep. In fact moved to a second computer as well. Same problem.  Simply click on login, get virgin flash screen, then get login prompt again. Stuck in loop.

      thanks

      Jim

      • souperdino's avatar
        souperdino
        Joining in
        10 days ago

        Hi, sorry to necro an old thread, did you ever find a solution?!?! We are stuck in the same cycle and virgin support are only replying every few days, driving us bc crazy!!