Forum Discussion

Jim1961's avatar
Jim1961
Joining in
9 months ago

TV GO. Cant login.

In Windows browser go to TV Go. It displays a prompt for sign in.  I click the red button, the screen gets replaced with the Virgin media splash back, pauses for a few seconds then returns back to main screen and the prompt for password. Remains in this loop.

  • Nathan_B's avatar
    Nathan_B
    Forum Team
    9 months ago

    Hi there Jim1961 👋 Welcome to our forum and thanks for your post 😊

    Sorry to see you've been having issues with logging into TV Go in the windows browser. This certainly is a strange one, just to confirm is this the same after clearing cookies and cache?

    Let us know

    Regards

    Nathan

    • Jim1961's avatar
      Jim1961
      Joining in
      9 months ago

      Hi Nathan.

      yep. In fact moved to a second computer as well. Same problem.  Simply click on login, get virgin flash screen, then get login prompt again. Stuck in loop.

      thanks

      Jim

      • Zach_R's avatar
        Zach_R
        Forum Team
        9 months ago

        Hi Jim1961,

        Thank you for checking and confirming. Are you having any issues if you use the app version?

        If using the app version isn't possible, can you try accessing it if you use incognito mode on your choice of browser?

        Thanks,