Sorry We Can't Play This At The Moment 0 error when watching tv go on laptop

Question

I am getting this error on laptop unable to watch any channels. Have tried all the tips on other posts none worked&nbsp;

John_GS · Answer

Hi kimwiles&nbsp;
Thanks for posting and welcome back to the community.
Sorry to hear of this. Have you got any VPN's on your device at all?
Have you also got the same issue via an alternative device?
Keep us posted.

kimwiles · Answer

Hi, no VPN and tried on another laptop in the same room at the same time which worked fine.&nbsp;

newapollo · Answer

kimwiles&nbsp;wrote:Hi, no VPN and tried on another laptop in the same room at the same time which worked fine.&nbsp;Are you using the same browser on both devices?&nbsp; If not please try using the same one as the one that's working on the other laptop.&nbsp; Also make sure that the browser is up to date.You should also make sure you haven't got anything open that can record the screen or take screenshots such as the windows snipping tool app,&nbsp;chat windows, teams etc

kimwiles · Answer

Same browser on both laptops, everything up to date and no other programs open at the time&nbsp;

newapollo · Answer

kimwiles&nbsp;wrote:Hi, no VPN and tried on another laptop in the same room at the same time which worked fine.Same browser on both laptops, everything up to date and no other programs open at the time&nbsp;Since TVGo&nbsp; works using the same browser on a different device it would suggest that there's either a fault with the TVGo app on one device, or the browser settings/cache on that device.You haven't said which browser you are using, but have you tried using a different browser on the device&nbsp; TVGo isn't working on?(I suggest trying Edge if the problem is occuring using Chrome)Or try an incognito window/tab on that device?Make sure that the browser is up to date on that device.&nbsp; &nbsp; For example to make Chrome is up to date - Click on the three vertical dots in the top right hand corner of Chrome, then click on Help &gt; then About Google Chrome. This will check the Chrome version and install any update that may be due.&nbsp; You will then be advised to relaunch Chrome.&nbsp; I've just updated mine whilst typing this to&nbsp;Version 129.0.6668.71 (Official Build) (64-bit)Then try TVGo again.&nbsp; If you still have problems then delete the Chrome (or whichever browser you are using) browsing data in case it's become corrupt.If it still isn't working then uninstall the Virgin TVGo app, and try the TVGo website url againhttps://virgintvgo.virginmedia.com/en.html&nbsp;

Forum Discussion

Sorry We Can't Play This At The Moment 0 error when watching tv go on laptop

8 Replies

Related Content

Watching recorded programmes on Windows 11 laptop

Sky Sports Darts - Laptop

BBC 1 picture poor like watching SD

Watch TV without Ethernet Connection

problem downloading virgin go tv to laptop