Having previously had issues with logging into TV go on my phone which were resolved I am now having problems with sky sports not recognising my password when I try to log in. I can still watch all the other channels and can watch sky sports on my laptop but not my phone.
I have tried resetting my password and unregistering my devices to no avail.
any help gratefully received.
Forum TeamHi neetyh
Thank you for your post and welcome to our community.
We are sorry to hear about the issues you are having with TV GO on your phone.
Just to check please, are you following the below process?
If so, what is the error message you are seeing please when trying to sign in with your My Virgin Media details?
Please pop back to us when you can.
I have done everything above and have previously been watching any of the channels on my phone but, all of sudden it is not accepting my password for sky sports. I get the message that the email or password is incorrect
Hey neetyh,
Thanks for getting back to us, with regards to your account and password, if this enables you to log in via other devices, we would state that this would be either the phone or an issue with the Sky Sports app, with this we would advise checking that the app and phone match for eligibility and if yes then reach out directly to Sky Sports.
Joe
