When I try to watch Sky Sports on my PC from my Stream box subscription the desktop app continuously plays at 2x speed until it catches up, then buffers for a few seconds, then plays at 2x speed again in a loop.
It has worked fine in the past so I'm not sure what has changed.
It first started happening a couple of weeks ago.
How do I fix this?
Forum TeamHey bobybobp,
Welcome back to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with the Sky Sports app, are you able to check if the application works correctly on any other devices?
Kind Regards,
Steven_L
Hi bobybobp
I know it doesn't seem to make sense, but in the past there have been lot's of different ways to resolve this when looking at the sky forums.
The one that's seemed have had the most issue resolved posts (including on here) is where people have swapped the default sound device (you might need to reset it to default as there are different options such as bluetooth, line out etc) and then restarting the sky sports player.
Others have had to check browser settings and then turning off hardware acceleration if it's enabled.
In the past it's also been caused by a keyboard problem. Have you tried disconnecting the keyboard?
Other users have had two monitors attached and had to turn one of them off.
Hi Chris,
I tried the above but still have the same issue after reinstalling.
Thanks,
Sam
So I think I've found the issue, I use Steel series GG for my audio devices to connect to my headphones. Exiting this app before starting Sky Sports fixes the problem. I can even launch Steel series GG after and the sky sports app continues working.
I'm not sure why this problem started as I've been using the Steel series GG app and Sky Sports app before. Maybe an update started it.
Sam
Forum TeamThank you bobybobp and I'm so glad to hear that you have found a work around.
This does seem like a strange but very specific issue, are you noticing any issues at all when you use Steel GG in conjunction with any other apps?
I haven't noticed any problems in other apps while using Steel GG, just the Sky Sports app.
My wife is experiencing this exact same issue, all options have been tried with no fix found.
Forum TeamHi Darksideofmoon,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having this issue. Looking over the thread, there have been some great suggestions on how to resolve this. Can you please try the following?:
It may also be worth completely removing the app to fully refresh things. To do that, follow these steps:
Finally, the OP did find something on their PC that was affecting the player. They use Steel series GG for the audio devices to connect to headphones. Exiting this app before starting Sky Sports fixes the problem. They can then launch Steel series GG after and the sky sports app continues working. Do you have any third party apps that you're using? If so, try disabling these before launching the player.
Keep us posted on how things go.
Many thanks,
