Hi
I run a Windows 10 PC and when I try to log into the Sky Sports app via the Virgin Media log in I simply get an "unexpected error" banner
Can you help please
Thanks John
Much appreciated
Hi Wackyracer500 👋
Welcome to our Community Forums and thanks for your post.
I am sorry to hear you're getting this error.
Have you tried an alternative browser or cleared cookies/cache?
Hi Ayisha
Yes tried both Edge and Google Chrome and cleared the cache
Hi Wackyracer500,
Thank you for confirming. Are you having any issues accessing the My Virgin Media account at all?
Thanks,
Hi Zach
New computer and did have an issue with blocked mail but all resolved with the support team
No issue in logging in to my VM account currently
Will look at the FAQ's as per your link but have browsed them before posting and nothing really to help me
Any help would be appreciated
Thanks for coming back to us Wackyracer500,
You don't have a VPN that could be blocking your access at all do you?
Kind regards Jodi.
Hi Judy
No I do not use a VPN
I have tried uninstalling and reinstalling the Sky Sports app but without success
Regards
Phil
Hi Matt
The error returned both on VM user account log in and Sky Sports VM UK log in using my old details
"Your email or password was incorrect. Please try again or go back to change your email"
I get exactly the same response when using my current details on the Sky Sports VM UK log in
My current details allow me to access my VM account
Lastly no, I will not have gone over the device limit
I should really appreciate suggestions as to how to resolve this issue
Many thanks
Hi Wackyracer500,
Are you able to watch any other content via Virgin TV Go using the same login details?
Thanks,
Hi Zach
No I cannot log in to VM TV Go at all- I can log in to the Sky Sports app using the VM UK tab on my Ipad but cannot log in to the Sky Sports app on my PC
Regards
Thanks John
Much appreciated
Thanks for joining me on PM and allowing me to sort this.
Please do pop back to the community should you ever need further help.
Best wishes.
Thank you for your patience and help - I really appreciate it
Regards
Phil
