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999emergency's avatar
999emergency
On our wavelength
2 months ago

Sky Sports app prevents login

Hi, Please could someone at Virgin call Sky and shout VERY loudly down the phone (I find that a ref's whistle often grabs attention).

I have been trying to log in via the sky website. I was offered the "login with a Virgin Media account" once, and subsequently just directed to a Sky login page (attached). I tried to get some support from Sky, but all that their chatbot does is try to sell me what I'm already paying for.

I have made no changes to the device that I'm trying to use to view, so guess that the issue must be with Sky (When you go after the T&Cs info it directs to an unreachable page).

As I say, I'm pretty sure that this is an issue at Sky's end, but since I'm paying my money to Virgin (which has just increased) , perhaps they can go in and get it sorted.

Interested to learn whether I'm alone in this....

Thanks in advance

Graham

 

3 Replies

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  • Paulpal's avatar
    Paulpal
    Tuning in
    2 months ago

    When on the sky sports login page, log in via virgin and sign in with your virgin credentials 

    • 999emergency's avatar
      999emergency
      On our wavelength
      2 months ago

      Thanks, as I say, I was offered that option on the first attempt (out of a dozen or so), and that redirected me to the page that I attached.

      I cleared the browser cache and restarted the machine, but can only get to the broken page attached......

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        2 months ago

        Hi Graham, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear you're having an issue with logging in to Sky Sports. The page you're being directed too is for Sky Customers. As you're a Virgin Media customer, this won't work.

        To get things completely reset, can you try the following please?

        • Please delete the Sky Sports app from your device
        • Once it's been uninstalled, please turn your device off completely
        • Leave it off for a few minutes before powering back on. 
        • Ensure the OS on the device is completely up to date
        • Re-install the Sky Sports app

        You should get an option to log in as a Virgin Media customer. If you don't, please screenshot and post this here before clicking on anything 😊

        Many thanks,