Forum Discussion

JLenn's avatar
JLenn
Joining in
6 months ago

Sky sports app login probs

Hi, I have sky sports as part of my package at home but keep being asked by the sky sports app to get sky sports. 

I am logging in via the virgin icon but can't watch live. 

Please help anyone, driving me crazy.

 

  • Kath_P's avatar
    Kath_P
    Forum Team
    5 months ago

    Hi JLenn, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue logging in to the Sky Sports app. Usually, where the package is active, and logging in via the VM logo, it should give you the access that matches your subscription. 

    Can you please give a little more information on the error code and message that you're receiving? If possible, also provide a screenshot. 

    Do you have another device that you can check to see if the same things happens? 

    Pop back and let us know so we can help further. 

    Many thanks,

    • JLenn's avatar
      JLenn
      Joining in
      5 months ago

      Hi, thanks for your reply.

      It seems to happen on both my android devices and my partners iphone.

       i have tried going in via the virgin link and sky sports app directly with the same result.

      Many thanks 

      JL

      • newapollo's avatar
        newapollo
        Very Insightful Person
        5 months ago

        Hi JL

        Do you have any problems signing into My Virgin Media?  The Sky Sports app uses the same credentials as My Virgin Media.

        What happens if you select a Sky Sports channel to watch when using Virgin TVGo? That app should have a link  highlighted in red that says 'Exit to watch'.  This should then take you to the Sky Sports app and open the channel you selected.