Forum Discussion

3ll3d00d's avatar
3ll3d00d
Joining in
19 days ago

Should TV Go be able to play a recording on a 360 box?

I have a Virgin 360 box and assorted devices on the same network running TV Go (e.g. windows PC in the browser, android phone). Everything I've read suggests I should be able to watch recordings on TV Go at least while connected to the same network but every recording I try to play, on any device, simply says "This programme can only be played on your Virgin TV box".

Is this functioning as expected or should some (or all) content be playable locally?

  • Kath_P's avatar
    Kath_P
    Forum Team
    17 days ago

    Hi 3ll3d00d, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with playing recordings via TV Go. There are some licensing restrictions on some channels and programmes which mean they won't work however this shouldn't happen on all content. 

    The first thing to check is that your 360 box is in Fast start or Active mode instead of Eco mode. If this is already the case, make sure the app you're using and the OS of your device is fully up to date. 

    Once you've done these checks, can you have a look at the CPE IP address on the app? We need to check if this displays a valid IP address show up or if it show's up as unknown? To check this, click on your profile icon at the top > Settings > Diagnostics > CPE IP. 

    If it's showing as unknown, then click the icon next to the search bar in the top right corner and disconnect from your 360 box and reconnect. This is a workaround that our VIP user Ernie has let us know of and it should refresh things and allow an IP to be registered. Hopefully you will then be able to watch the recordings without any issues. 

    Please pop back and let us know how things go. 

    Thanks,