Forum Discussion

Charlatan's avatar
Charlatan
Joining in
2 years ago

Replace Devices every time.

I use my laptop, iPad and phone to use GO. Every time I use my laptop lately I have to register. I register and carry on. Just started to happen on my iPad and now I cannot use ANY devices apart from my iPhone. How can I reset this as it says to the 1st of March! I'm not waiting that long. Please reset.

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Charlatan, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're needing to re-register your devices. If you have a setting that automatically deletes cache and cookies, this will cause you to need to re-register the device. 

    We can see if we can reset the devices from this end for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,