Forum Discussion

Roslyn's avatar
Roslyn
Tuning in
2 years ago

Re: TV Go: Error message "Sorry - we can't play this at the moment 400"

Tv go recordings STILL not working on tablet / phone been a while now, well quite a while 😏 any further updates 

Virgin Media Thx 

3 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Roslyn 👋.

    Thanks for getting back in touch, have you tried the processes advised on the 19th to see if it has resolved any of the issues that you have had?

    Sabrina

    • Roslyn's avatar
      Roslyn
      Tuning in
      12 months ago

      Yes and problem still not resolved on my phone or tablet thx

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        12 months ago

        Sorry to hear the issue is still happening, from the notes it looks like you were asked to try using the TV Control app by our support team. Were you able to do this?

        To watch recordings using the Virgin TV Control app, you can do the following:

        1. Ensure your device is connected to your Hub's WiFi
        2. Open the app
        3. Go to My Shows
        4. Select the show you want to watch
        5. Press Watch Now
        6. Select mobile or tablet