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999emergency's avatar
999emergency
On our wavelength
2 years ago

Re: Sky Sports error code OVP_00200

Hi, I hope that somebody can help please.

I posted this earlier and when I "thanked" someone for trying to help VM logged the problem as being solved.

The problem is most definitely NOT solved 🙂

I've been accessing Sky Sports through the sky sports app without issue for ages. Last night I decided to put the football on while I was dealing with some emails and got the error code along with the message " Sorry, your session has expired. Please sign out and in again on the website". When I did that I had the same message again and again and again.

I have tried the following:

Rebooting the Hub. Uninstalling and re installing the Sky Sports App. Clearing the cache in Microsoft Edge (current version of Edge running in Windows 10). Defragged the machine. Restarted the machine. Switched the machine off, letting everything cool, then starting cold. Logging in directly to Sky Sports and letting the app just act as the desktop player. There might have been a couple of other things as it consumed my evening.

This morning the same issue after a night of being switched off. I think that I've done most of the "DOH!!" things, including checking TNT sports intermittently, where everything is working fine....

I don't know whether this is a fresh problem, just mine or whether it's more widespread? The last time that everything worked was 48 hours earlier with NO activity on the intervening 24 hours.

Any help would be gratefully received 

 

Thanks

 
 

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi 999emergency

     

    Sorry to hear of the issues viewing Sky Sports via the app, we understand the confusion and frustration this is causing.

     

    From what you have advised is seems this is via desktop, can you confirm the error code you get when trying to access the content? Have you tried to access this via a mobile device to see if the error happens there as well?

     

    There is support here for the Sky Sports app that may help.

     

    Rob

    • 999emergency's avatar
      999emergency
      On our wavelength
      2 years ago

      Hi Rob,

      Yes it is on a desktop.

      To be honest it's my sanity-saver during pedestrian emails and overlong TEAMS meetings 😄

      the error code is OVP-00200 which seems to be a fall back "something is wrong but we don't know what" code. I haven't used a mobile device, but did try with a clean install of Chrome which worked once, and then returned the same error message. My suspicion is that there might be some form of hangover from the browser, especially since the newest version of Edge is built on Chrome principles.

      I have also tried to go through the Virgin TV GO app, just in case there was some form of error with the Sky App at the first stages of activation, but got the same direction to go to the website and log out, which I do, then log in, then get the same error message....

      Any suggestions beyond where I have gone would be greatly appreciated. I have IT trainer accreditation, but more in holding people's hands through learning systems or software, not in any form of coding so I've gone through the "switch it off and back on" options which I would have suggested (and no RTFM option :-)).

      Graham

       

                                  

       

      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team
        2 years ago

        Thank you for popping back to us 999emergency 

        Can I just check were you able to follow the link to check for sky sports support at all?