Getting above message when trying to watch live tv. Spent 40 minutes on phone trying to resolve issue. Also unable to register my laptop in register devices. It's saying I have no devices registered. This is driving me mad as I have spent 3 days trying to get this to work!
Forum TeamHi LunaS 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear about these issues with trying to use our TV GO App 👉 https://virg.in/tvgo .
In the first instance, check out this help page on using TV GO 👉 https://virg.in/tvgohowto which lets you know all the information you may need about compatible devices and software, how to register for TV go and what to do if there are issues. Check out the section titled 'What should I do if I can’t sign in to Virgin TV Go?'.
Let us know how you get on after following all these troubleshooting steps, and we can then offer further support if needed. Thanks for your patience in the meantime! 🌞
Hi Molly_T Thanks for reply. I have tried all suggestions tvgohowto with no solution to my problem. I have tried with win 11 app and the web site. Tried on laptop, ipad and iphone. I can sign in but get Oops message and will not register any devices. Using browsers Chrome, Safari, Edge and Opera. Please can you help?
Forum TeamAre you able to try this via a laptop or PC to see if you get the same issues?
