Forum Discussion

DECLANAUSTON's avatar
DECLANAUSTON
Tuning in
2 months ago

Oops... Something went wrong. Please try again later.

I've just switched over to Virgin media, my box doesn't even arrive till tomorrow and I'm already considering leaving. I'm trying to create an account, I get to the below link, and I get greeted with the Oops... Something went wrong. Please try again later. error when I submit.

https://www.virginmedia.com/identity/register

I get this error on the app, on my phone, on my laptop and my computer, across multiple browsers, I've followed every step mentioned when speaking to someone on X but nothing has worked. Does anyone have an advice?

Thanks in advance!

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 months ago

    Hi DECLANAUSTON 

    It's generally the case that you can't register for an account until after the services have been activated. 

  • DECLANAUSTON's avatar
    DECLANAUSTON
    Tuning in
    2 months ago

    Hi all, my internet has now been activated and I still cannot make an account

    • newapollo's avatar
      newapollo
      Very Insightful Person
      2 months ago

      Hi again DECLANAUSTON 

      Pleased  to read that you have now been activated. Sadly there's currently a known issue at present with new account registrations.

      See https://community.virginmedia.com/discussions/ManageAccountCable/unable-to-access-my-virgin-media-app-to-see-my-account-and-make-changes/5621127/replies/5621177

    • Molly_T's avatar
      Molly_T
      Forum Team
      2 months ago

      Hi Declanauston 👋 welcome to the community forum! Thanks for posting. 

      Sorry to hear about your difficulties registering for My VM. 

      The community are correct, we sadly do have a known issue with the site at the moment. The team behind the scenes are trying to get it fixed ASAP, so hopefully it will be back up and running and you can register soon! 🤞 Thanks for your patience in the meantime - just let us know if there's anything specific you need My VM access for that you are unable to do, and we can offer further support if needed! 🌞