My webmail has stopped working and I have now lost access to my sign in and the ability to reset my password. Message is Oops... Something went wrong. Please try again later.
I have tried for a number of days to get in and the phone assistance is impossible. Help!!
Hi Nsim 👋 Welcome to the community forum!
Sorry to hear about these difficulties accessing your My VM account and webmail! We appreciate this must be frustrating.
Would you be able to let us know if you have tried the following;
1) Clear all cookies and Cache
2) Try an alternative Browser
3) Try an Alternative device
4) Try the My VM App 👉 https://virg.in/myvmapp instead of the browser site
5) Update your password via the 'Forgot password' link on the login page 👉 virg.in/myVM
Let us know how you get on with these and we can offer further support if needed! Thanks for your patience in the meantime. 🌞
Hi Molly,
I have tried all these, the error message “Oops... Something went wrong. Please try again later.” is displayed when I try your suggestion 5) Update your password via the 'Forgot password' link on the login page.
I am currently travelling and have no access to my mail with all my bookings as a result.
If you can force a forgotten password link to be sent to my email from the backend or clear the error so I can do it myself that would be most helpful!
Any help to get my access back whilst I am travelling would be most appreciated.
Many thanks
Nadja
Hi Molly,
I have tried all these, the error message “Oops... Something went wrong. Please try again later.” is displayed when I try your suggestion 5) Update your password via the 'Forgot password' link on the login page.
I am currently travelling and have no access to my mail with all my bookings as a result.
If you can force a forgotten password link to be sent to my email from the backend or clear the error so I can do it myself that would be most helpful!
Any help to get my access back whilst I am travelling would be most appreciated.
Many thanks
Nadja
Hi nsim
Thanks for your response and thank you for trying the steps we suggested.
Is this email account linked to a current active broadband account with us?
Please pop back to us when you can.
Hi Molly,
I have tried all these, the error message “Oops... Something went wrong. Please try again later.” is displayed when I try your suggestion 5) Update your password via the 'Forgot password' link on the login page.
I am currently travelling and have no access to my mail with all my bookings as a result.
If you can force a forgotten password link to be sent to my email from the backend or clear the error so I can do it myself that would be most helpful!
Any help to get my access back whilst I am still travelling would be most appreciated.
Many thanks
Nadja
Unfortunately still unresolved
Do your currently pay VM for a broadband service?
Is the email address associated with an active VM broadband subscription belonging to anyone else?
If not, then it is likely VM is deleting your email account.
Not if you are not a current VM broadband customer (and, as yet, you have failed to say whether you are or not).
Hi. I do have an active O2/VM account and would like the email address linked please.
Happy to provide an account number.
Thanks
We can certainly try this for you nsim but we cannot guarantee that the email will be able to be moved across if it has been orphaned.
I will pop you a private message across now so we can take a look. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
