Hi Nsim 👋 Welcome to the community forum!
Sorry to hear about these difficulties accessing your My VM account and webmail! We appreciate this must be frustrating.
Would you be able to let us know if you have tried the following;
1) Clear all cookies and Cache
2) Try an alternative Browser
3) Try an Alternative device
4) Try the My VM App 👉 https://virg.in/myvmapp instead of the browser site
5) Update your password via the 'Forgot password' link on the login page 👉 virg.in/myVM
Let us know how you get on with these and we can offer further support if needed! Thanks for your patience in the meantime. 🌞
Hi Molly,
I have tried all these, the error message “Oops... Something went wrong. Please try again later.” is displayed when I try your suggestion 5) Update your password via the 'Forgot password' link on the login page.
I am currently travelling and have no access to my mail with all my bookings as a result.
If you can force a forgotten password link to be sent to my email from the backend or clear the error so I can do it myself that would be most helpful!
Any help to get my access back whilst I am travelling would be most appreciated.
Many thanks
Nadja
Hi nsim
Thanks for your response and thank you for trying the steps we suggested.
Is this email account linked to a current active broadband account with us?
Please pop back to us when you can.
Hi,
It was linked to a previously active broadband account and all other email accounts linked to that previous broadband are currently working.
i have the account number and area code if required. And a screenshot of the account page
thanks
