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markwells's avatar
markwells
Dialled in
22 days ago

NOT ABLE TO WATCH SKY SPORTS ON TABLET

I am trying to watch the cricket but suddenly this morning there seems to be a new login screen saying "Sign in or register for Virgin Media O2". When I try to login I don't even get to a password screen I just get:

"You don't have permission to access "http://accounts.id.bskyb.com/sign-in/error?" on this server.

Reference #18.c73fc3e.1752487809.7eb35b8

https://errors.edgesuite.net/18.c73fc3e.1752487809.7eb35b8"

I am sick and fed up of so many things not working on Virgin Media.

I was watching on my tablet last night so why has it changed. I PAY FOR THIS SERVICE

28 Replies

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  • Gethin72's avatar
    Gethin72
    Tuning in
    17 days ago

    Also having same problem as was hoping to watch the lions on the go app. I pay for sky sports through virgin.  Has this been resolved? I seem to have the same issues described above. 

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      16 days ago

      Sorry to hear of the Sky Sports app issues Gethin72, can you confirm if you have alos recently set up your VMO2 ID?

      If so, please try clearing the cache and data from the app and rebooting the device. This will remove any previous login details that may be causing the issue.

      • captainbirdseye's avatar
        captainbirdseye
        On our wavelength
        16 days ago

        Cleared data cache and restarted iPad 

        went through normal process, opened Sky Sports app, click watch, click live 123rd open, selected sign in with VM, entered email address, entered VMO2ID password and then

        “Apologies we can’t load this page at the moment” 

        So that didn’t work!!!

         

         

         

         

         

  • chrisblez67's avatar
    chrisblez67
    Settling in
    10 days ago

    Just having the same problem with merged ID. Got error code IDF-12B, was told ring virgin media and all I got was this was a problem with new ID and not able to say when it was going to be resolved. Appalling 

  • chrisblez67's avatar
    chrisblez67
    Settling in
    7 days ago

    Thank you for your reply. Logged out and then back in to TV go and it sent me a link via email to bypass my passkey and now logged in. Did the same on sky sports and appears to be working today but hadn’t done before. Thank you for your help 🙏

    • spenno99's avatar
      spenno99
      Tuning in
      20 hours ago

      On my tablet I looked at TV GO and I am logged in as a user with a 9 digit number (???), I am om worried if I sign out I may not get back in with my email and Virgin O2 ID.

  • spenno99's avatar
    spenno99
    Tuning in
    2 days ago

    It is now August 2nd and I am getting all the same issues. I have:

    Created my Vm O2 login and it works

    Reinstalled Sky Sports app on my tablet

    Used Login via Vm in the SS app to watch a sport and I get the access denied errors.

    Very frustrating as I use this all the time when on my travels. Come on VM give us a sign

     

  • alienwolverineM's avatar
    alienwolverineM
    Tuning in
    22 hours ago

    I am also still having the same issue, have uninstalled the Sky sports app, reinstalled it, cleared the cache, checked to make sure everything is logged in correctly on the other apps and the device simply will not move from the sky login page to the vm one after clicking on the icon?