Forum Discussion

mancuk29's avatar
mancuk29
Joining in
16 days ago

Issues with TV go app - device management issue

I have 5 devices registered on virgin TV go and have tried to use one of the devices registered and get you have reached the maximum number of devices and can't add another devices until the 1st may 

The device i am trying to use is registered already and my father in law who also lives in the same house hold and has the same issue on his iPhone 

Is there anyway to get my devices reset please so we can start again as clearly there is a bug 

We have tried to use a registered tablet and this works fine 

Can someone please help to reset my devices 

Device management
Issues & Bugs
Virgin TV Go

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    15 days ago

    Thanks for reaching out to us mancuk29, and a very warm welcome to you!

    Sorry to hear of the issues with the management of the devices for your TV Go services.

    I'd be happy to pick this up for you and assist with the resetting of the devices for you.

    Check out the envelope in the top right hand corner for a private message from me.

    Thanks,

    David_Bn