I can't register my iphone 15 pro max on virgin tv go.

Question

I can't register my iphone 15 pro max on virgin tv go app. i get a message saying " Sorry - we can't play this at the moment - 1003"

John_GS · Answer

Hi Stephal&nbsp;
Thanks for posting and welcome back to the community.
Sorry to hear of TV Go not working. Have you got a VPN on your iPhone?
Best wishes.

mbedwell17 · Answer

Hi, I have the same issue as above and I don’t have a vpn.I can login on the app fine but when I want to watch something it says" Sorry - we can't play this at the moment - 1003"

Zach_R · Answer

Hi mbedwell17,&nbsp;Thank you for your post and welcome to our community forums. We're here to help.I'm sorry to hear that you're also having some trouble with Virgin TV Go on your handset. Is the device registered on your Virgin TV Go account? Is this affecting all content that you're trying to watch, or only certain content?Can you also check and ensure you have the latest version of iOS and the latest version of the app installed?Thanks,&nbsp;

mbedwell17 · Answer

Hi, my phone is updated to the most recent update, the app is also up to date. The device isn’t registered but when I click on anything to watch it goes to the usual register device screen, I register the device and then I get the 1003 error message

Beth_G · Answer

Hi mbedwell17
How strange! It might be worth clearing all of your registered devices from this end to see if that helps things.
I've dropped you a message so I can take your details and look into this with you.&nbsp;
Thanks,

Forum Discussion

I can't register my iphone 15 pro max on virgin tv go.

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