Forum Discussion
- DBracketsTuning in
I've got exactly the same problem - have tried on a couple of devices. The sign-in process seems to work (no error message) but whenever I click on the channel it pops up the "Sign in to watch" thing again.
- harvmeisterTuning in
My issue is now resolved Hope yours is as well
- Martin_NForum Team
We're glad to hear this has now been resolved.
^Martin
- Ashleigh_CForum Team
Hi there harvmeister
Thank you so much for your post and welcome back to the community forums, it's great to have you here.
I am so sorry that you are facing this issue with the Sky Sports app, can I ask if you are clicking log in with My Virgin Media TV and then entering the same log in information for your My Virgin Media account?
You can view more information on the steps here.
- harvmeisterTuning in
Yes I am
- OHJJust joined
harvmeister, DBrackets - don't know if it helps but I had the same issue and I was using firefox. I swapped to Chrome and it worked straight away for me. Think the newest version of firefox on Jan 23rd has caused an issue with the sky go process somehow.
- rouchieJoining in
I got this when I tried that on google -
Sorry, something's gone wrong
As there may be a problem with your device's settings, we aren't able to let it sign in to My Virgin Media for security reasons Try signing in on another device.Error Code: FSB50
- Carley_SForum Team
Thanks for trying that rouchie
Does Firefox work for you at all?
I will also mention that Error Code FSB50 was raised on the forums a a resolution found by removing a security software called KAMO from the device. This thread can be found hereIf you have this installed on your device, can you try removing if it's not needed to see if this helps.
If not, do you have any other privacy tools installed? Or have you disabled javascript?
- rouchieJoining in
I don't have KAMO but I do use NordVPN - In tried today in Firefox and did not progress from the log in screen then turned off my VPN and was able to put in my email but then got the same message with error code FSB50
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