Getting help with TV Go log in issue.

Thank you. I had a lengthy chat session with (I  think) Gopal who was very helpful and then escalated the issue. It somehow resolved itself over night. And, credit where it is due, VM also rang me today to offer help. All is currently working as it should. But getting here was complex - passkeys, safe phrases, linking accounts etc. but resolved. Cheers.

Hello Macbishop1

Sorry to hear of the TV Go access issues, we appreciate you raising this via the forums and welcome to the community.

Can you expand on what access issues you're experiencing? We have recently changed to VMO2 ID's that are now required to access all of our applications, if you have recently set one of these up you would need to use those details to access TV Go.

You’ll need a Virgin Media O2 ID to manage Virgin Media services online. It replaces signing in to sites like My Virgin Media or My O2 with two different sets of sign in credentials.

This way you’ll only need to remember one set of signing credentials to access all your Virgin Media and O2 services. Our Virgin Media O2 ID is backed by the latest security methods, like passkeys, making your online experience safer and more secure.

When you sign in to the Virgin Media and O2 online spaces with your Virgin Media O2 ID, you’ll be able to access all our other apps and spaces on the same device.