As of this morning I suddenly have started to recieve the above error message when ever I try to play recorded content or via live from my 360 box . I have re booted the box twice and have removed and re installed the app but to no avail. I have also checked that I am on the same WIFI connection. I am using a Lenovo tablet using Android 11. All other streaming apps I have work fine including Disney+ and iPlayer
Forum TeamHi Morte,
Thank you for your post. We're sorry to hear about the issue with your Tv box.
To confirm, is your box on a Wired or Wireless connection?
^Martin
Hi I was wondering if there was any way to speed up the process. The app stopped working Monday and it's now Wednesday and not really received an actual help from Virgin. The box must be connected to the tablet because I can see the TV guide and various programme adds Just cannot play recordings or view any programs live.
From the lack of response I assume not then
Forum TeamThanks for testing this Morte
Are you able to advise which recordings and channels are not working for you?
Do you have a VPN or made any changes to your internet/security settings at all?
Please be aware that response over community can take a few days depending on business hours and availability. If you needed a more urgent response, then you can contact us directly on 150 from a Virgin Media landline or 0345 454 1111 from any other number and the team can also assist you on call.
All of them apart from iPlayer which opens and works . No VPN No changes to Internet or security settings. Everything on the 360 box is fine .TV go is the only issue.
My thoughts on speeding the process up was could one person ask more than one question at a time.Then no reply as to any idea just silence till the next question. Looking at other similar issues on the forum you would think by now you would have a list of diagnostic questions to ask. Then get the usual stuff out of the way .
Forum TeamHi Morte 👋 Thanks for getting back to us!
Sincerest apologies for any frustration or inconvenience caused as a result of these issues with TV Go. We appreciate these kinds of things can be irritating when they aren't working as expected.
As my colleague mentioned the community forum response times can vary depending on staff working hours and availability. If you are ever in need of urgent support, we'd recommend getting in touch via one of our other contact platforms where we can give real-time support (Operating hour dependent)
💻Facebook: https://www.facebook.com/virginmedia
🐤Twitter: https://twitter.com/virginmedia
📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
📲WhatsApp: 07803089684
Regardless, we'd still like to try and get this sorted for you. Are you connected to your home Wi-Fi Network when trying to use TV and getting the Error message? ('Error Not available Sorry - we can't play this at the moment 4001') Or are you connected to any alternative network? This may affect the apps ability to connect with your TV box to view and recordings / live TV.
You've already advised it's an Ipad you are using - can you let us know which model & Operating system is running? (We need to ensure it's still supported, or this can affect app functionality). Please make sure the device is up-to-date with software.
If you can also please try deleting and re-installing the app, and let us know if the issue persists following this.
Let us know how you get on with these stages, and please include any screenshots of error codes or messages that might be useful if it gets to the stage we need to raise an IT ticket.
Thanks so much for your patience whilst we get things sorted! Wishing you all the best. 🌞
As advised in the original post I am using same network. As advised used I phone to test devices iPhone 14 using OS 17 .However my normal device is Android A tablet using Android 11.Also previously advised I have removed app and re installed. So I think all we have proved here is that youhavenot read any of the previous posts
Forum TeamSorry to hear you're unhappy with my colleagues previous response that repeats some of the questions already asked.
Do you have any other software open when running the TVGO, especially any copying apps such as snipping tools and software's that have features can record or capture the screen?
When on the browser, does opening the browser in safe/private/incognito mode allow you to watch or change anything at all at your side?
I only use the app on an android tablet. Which as far as I know does not have anything which does anything you have asked. As I have stated previously the app stopped working over a week ago with no updates or additional software loaded.
Forum TeamHello Morte.
Thanks for replying.
I think it's best if we had a look atthis in a bit more depth and checked your account.
It will require you to pass security though a private message.
If you can check your logo at the top right of your screen that would be great.
Regards
Gareth_L
