Device managment for sky sports not working
I have a new phone and I am unable to stream live sport on the Sky Sports app. Manage my sky devices do not seem to work. Please help.
Forum Discussion
Hi Marty14,
Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with accessing your Sky Sports app!
Are you getting any errors when you try to manage your devices? Have you taken a look at our How To Use The Sky Sports App to see if this can help?
Have you tried to reset all registered devices so that you can re add the necessary devices?
Please take a look and let us know.
Thank you.
Hi Paulina_z
There seem to be a problem when trying to manage Sky devices on the virgin tv go app. Just logs you out and says that this app is only for virgin customers. I’m not the only person expecting this. Very frustrating. Tried calling someone but they weren’t much help.
The first time I called the operator did reset my devices on the Virgin tv go app, but did not resolve the sky sports issue.
Having recently switched phones I’m having a similar issue and no devices are showing registered, although I know some should be.
Any help much appreciated.
Hi MarkC85
Thanks for posting in regards to the registered device issues when using the Sky Sports app, we understand the frustration and are happy to help in regards to this. Welcome to the community.
I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.
Rob
Thanks for the update MarkC85 and glad to hear this has now been resolved!
If you need us in the future, please don't hesitate to get in touch 🙂
Rob
Hi,
I appear to be experiencing exactly the same issue. The sky sports app says I’ve reached my device limit, and show no registered sky devices in My Account.
Hi Crispygc
Welcome back to our community forums and sorry to hear you are having issues with your Sky Sports app devices. We can understand the inconvenience caused and we want to best help. How long has this issue been ongoing for? Does it occur on multiple devices? Have you tried the following link regarding this? How to use the sky sports app? | Virgin Media Help
Thanks,
Hi,
It’s been happening for a couple of weeks.
The message states i have reached the number of devices, but only use the App on one device.
When i go to My Account and into manage Sky devices, it shows no devices being used, so i can’t delete anything.
Hi Crispygc,
Thank you for the above information, have you tried clearing all Cache and Cookies from your device you use ands also remove the app and re-install it?
Regards
Paul.
