Forum Discussion

Mickjm's avatar
Mickjm
Joining in
2 years ago

Device management issues on Virgin Go.

I can’t see one device listed not have no option to add more. It suggests I have 4 more devices to add but no means of doing it. Does something need resetting?'

8 Replies

  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there Mickjm 

    Thank you so much for you post and welcome back to the community forums, it's great to have you here. 

    I am so sorry to hear that you have faced this issue with TV Go. Can I ask if your current device you are attempting to use is shown as the listed device? 

    If not, what happens when you try to register a new device to TV Go? You can view steps on how to do this here. 

  • Mickjm's avatar
    Mickjm
    Joining in
    2 years ago

    Still waiting for a response. Quite simply how do i register a device given there is no means visible on the app under device management

     

    • Lee_R's avatar
      Lee_R
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Mickjm thanks for getting back to us.

      Sorry to hear you're still having issues registering devices for TV Go.  Please can you confirm the devices or types of devices you're attempting to add?  Have you tried uninstalling/re-installing the app on any portable devices, e.g Smart phones or tablets?  Or have you attempted to use our TV Go site directly if you're attempting to use a Laptop/PC?  

      Regards

      Lee_R

      • Mickjm's avatar
        Mickjm
        Joining in
        2 years ago

        Hi, trying to use Apple devices and have just removed and reloaded the app but no different. This messaging service suggests pictures can be added but a screenshot won’t load. Under device management I can see I can have up to 5 devices and currently have two, an iPad and iPhone, which have edit buttons beside them. There is no option to add any further devices !!!! 
        if responding can you please share a screen shot of what I should be seeing, it’s as if tabs are missing. Becoming increasingly frustrated that something so simple is not so!!!