Forum Discussion

Johhnyt's avatar
Johhnyt
Joining in
12 months ago

Can't sign in

I have recently changed the email address associated with our Virgin account and now am finding it impossible to sign in to TV go.

I have deleted app and reinstalled, tried old email etc. But whatever I do I get the message " sign in failed please use main account.

  • David_Bn's avatar
    David_Bn
    Forum Team
    12 months ago

    Thanks for reaching out to us Johhnyt, and a very warm welcome to our Community Forums!

    Sorry to hear of the difficulty signing into your TV Go account.

    Can you please confirm if you've been having this issue on multiple devices or just one in particular?

    Have you also been able to sign in via a browser?

    Thanks,

    David_Bn

    • Johhnyt's avatar
      Johhnyt
      Joining in
      12 months ago

      Hi,

      I have tried on phone and PC and have the same problem on both. I can sign into the TV control app with no problems.

      John

      • Robert_P's avatar
        Robert_P
        Forum Team
        12 months ago

        Does the previous email address still work on those apps Johhnyt?