Cannot view recordings in other devices

Question

Hi I have recently joined Virgin and I too cannot view any recordings on any station on any other device than my tv. &nbsp;Just comes up only available at home. I do not use a VPN and don’t know why it doesn’t work. Have tried on my iPad and iPhone and both have up to date updates. Please help.&nbsp;

Roger_Gooner · Answer

Virgin TV Go allows you to watch the recordings on your STB, e.g. 360, but only if the box is turned on and you're at home, i.e. on same network.

ClareF68 · Answer

It still doesn’t work

ClareF68 · Answer

Even with the box on and at home it does not work

Steven_L · Answer

Hello ClareF68,
Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your TV GO application at the moment.&nbsp;
Please can you post a screenshot of any error messages that you're getting, when you try to access your recordings from your TV GO application. Are you having any other issues with the TV GO app?
Kind Regards,
Steven_L

nodrogd · Answer

PS. By the “same network” means the WiFi network from your VM hub. Make sure the device is not trying to use mobile networks to access the content, which won’t work.

Forum Discussion

Cannot view recordings in other devices

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