Forum Discussion

grahamcausier17's avatar
2 years ago
Solved

Cannot record from the app.keeps saying box not on line but it is. Any help?

Cannot record from app. Says box not on line. But it is

  • Yes I have. I notice other people are having the same issue. I've even put the box back to factory settings 

5 Replies

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)

    Hey grahamcausier17,

    Sorry to hear you have been having this issue, can you confirm with this are you presently connected to the same WIFI network as the box when having this issue? If so what happens when you try via a different connection?

    Joe

    • grahamcausier17's avatar
      grahamcausier17
      Tuning in

      Thanks . I have tried using 5g on phone same issue. I have recently had a new box. It never happened on old box 

      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team

        Thank you grahamcausier17 have you been able to try uninstalling and reinstalling the app as well as clearing cache and data?