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- Joseph_BForum Team (Retired)
Hey grahamcausier17,
Sorry to hear you have been having this issue, can you confirm with this are you presently connected to the same WIFI network as the box when having this issue? If so what happens when you try via a different connection?
Joe- grahamcausier17Tuning in
Thanks . I have tried using 5g on phone same issue. I have recently had a new box. It never happened on old box
- Ashleigh_C
Forum Team
Thank you grahamcausier17 have you been able to try uninstalling and reinstalling the app as well as clearing cache and data?
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