Whenever I go in to my recordings in virgin tv go on my new iPad, I get the message “only available at home. This recording is only available on your home network. If you are at home, check that you are connected to the same network or SSID as your virgin TV box”. All other functions work such as live tv.
i have tried uninstalling and reinstalling, re registering my device, and anything else I can think of. Please help, this is driving me nuts!!!
Whenever I play back recordings on my iPad the recording hops forward about 1 minute every 1 minute or so. This is so frustrating. Has anyone else has this issue or knows how to fix it??
Forum TeamHi Hovegooner
Thanks for posting and welcome to the community. Sorry for the TV Go issues you're reporting.
The recordings at home only. Is this on all your recordings? Depending on what the recording is, this would be correct due to licensing.
The skipping a minute is odd, is this on all recordings also, or just specific ones?
Best wishes.
Yes, it happens on every recording. It is very consistent at skipping forward a minute.
Forum TeamHello Hovegooner.
Thanks for replying. Are you able to try another device at all?
Is your current device running the latest software update?
Gareth_L
hi Gareth, this happens to me all the time too, i don't have a vpn and only one wifi, both are connected ok, i can watch recordings on my phone which is connected to the same tv box as the ipad.
thanks
HI all... another voice to say I have the same issue (not the skipping bit, as I dont know yet, as I cant play as it says I need be on the same network as TVBox (which it is))..
So to add some detail..
Yes, issue is on iPad .. 18.7.2
As OP says, the message says "same network or SSID". The TVBox is connected via Ethernet... so the SSID is not relevant, but the iPad is on wireless, so SSID is relevant.
Is that the issue? the network name is not the same as the SSID? (but they both on same network, share the same IP range/DHCP server). Would be a noob error by Virgin if so (so cant be ruled out).
I CBA to test it.. e.g. use wireless for TV box.. thought I would come here and see if others know before I start messing around.
Sure someone must have experienced and sorted by now.
I’m having the same issue on my iPad Pro 2025 (iOS 18.6.2) but not on my old iPad (iOS17.7.10).
Further to my previous post, I deleted the App then reinstalled it and am now able to play recordings on my iPad Pro 2025.
Forum TeamHey Alio, thank you for reaching out letting us know this is all now working,
Have a lovely day and do reach out if you need anything in the near future.
I can confirm, I did the same (reinstall the App on my iPad and sure enough, its working now)
