Forum Discussion

bobgodbold's avatar
bobgodbold
On our wavelength
6 months ago

APP and Desktop programs available is different

I've been meaning to raise this for some time so here goes.
When I log on to my mobile app I can see more programs listed than I can from my desktop.

As an example, on my app I can see channels 419, 420, 424, 426 on the mobile app but not the desktop page. This is just a snapshot. There are others.
Now we have the Olympics going on and I cannot see 563 through to 569 on my desktop guide but I can on my mobile app.
I appreciate these channels are temporary while the Olympics are on but surely they should both match up.
Is there something I am missing or is this something that needs to be addressed.

Thanks.

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  • newapollo's avatar
    newapollo
    6 months ago
    bobgodbold wrote:

    I've been meaning to raise this for some time so here goes.
    When I log on to my mobile app I can see more programs listed than I can from my desktop.

    As an example, on my app I can see channels 419, 420, 424, 426 on the mobile app but not the desktop page. This is just a snapshot. There are others.
    Now we have the Olympics going on and I cannot see 563 through to 569 on my desktop guide but I can on my mobile app.
    I appreciate these channels are temporary while the Olympics are on but surely they should both match up.
    Is there something I am missing or is this something that needs to be addressed.

    Thanks.

    Trying to tag @David_Bn Not sure it works in this forum.

    Hi bobgodbold 

    Sorry but only Forum Staff and VIP members have the ability on the forums to tag other users.

    The fact that you can't see all the channel names on the desktop page is probably due to how the filters have been set up in the browser on your desktop TVGO  You can amend that to show all channels or only channels that you are subscribed to (only channels you can watch)  see the screenshot below

    Just some additional info regarding the numbered channels you used as examples. Channels 419, 420, 424 and 426, and the additional Eurosport channels (563 to 569) are only available to view on your TV due to rights issues.

  • bobgodbold's avatar
    bobgodbold
    On our wavelength
    6 months ago

    Trying to tag @David_Bn Not sure it works in this forum.

    Just tagging David as he has answered a question I've had before. Hope he knows the answer or can refer me to someone who can.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    6 months ago
    bobgodbold wrote:

    I've been meaning to raise this for some time so here goes.
    When I log on to my mobile app I can see more programs listed than I can from my desktop.

    As an example, on my app I can see channels 419, 420, 424, 426 on the mobile app but not the desktop page. This is just a snapshot. There are others.
    Now we have the Olympics going on and I cannot see 563 through to 569 on my desktop guide but I can on my mobile app.
    I appreciate these channels are temporary while the Olympics are on but surely they should both match up.
    Is there something I am missing or is this something that needs to be addressed.

    Thanks.

    Trying to tag @David_Bn Not sure it works in this forum.

    Hi bobgodbold 

    Sorry but only Forum Staff and VIP members have the ability on the forums to tag other users.

    The fact that you can't see all the channel names on the desktop page is probably due to how the filters have been set up in the browser on your desktop TVGO  You can amend that to show all channels or only channels that you are subscribed to (only channels you can watch)  see the screenshot below

    Just some additional info regarding the numbered channels you used as examples. Channels 419, 420, 424 and 426, and the additional Eurosport channels (563 to 569) are only available to view on your TV due to rights issues.

    • bobgodbold's avatar
      bobgodbold
      On our wavelength
      6 months ago

      Ah OK. That makes sense. My filters were set to 'only show channels I can watch' which, if I cannot watch on my laptop because of rights issues, makes sense.
      I must admit I didn't know there were rights issues but this has cleared up this anomaly.

      Thanks for the response.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    6 months ago

    WBD has its discovery+ streaming the games, so wasn't going to allow VM to do streaming as well.

    • bobgodbold's avatar
      bobgodbold
      On our wavelength
      6 months ago

      What is also annoying is with TNT Sport, discovery+ is free. Unfortunately if you have TNT Sport through VM, you cannot get Discovery+. (Well that's what I've found anyway. I'm happy to be proved wrong of course)!!!!!

      • nodrogd's avatar
        nodrogd
        Very Insightful Person
        6 months ago
        bobgodbold wrote:

        What is also annoying is with TNT Sport, discovery+ is free. Unfortunately if you have TNT Sport through VM, you cannot get Discovery+. (Well that's what I've found anyway. I'm happy to be proved wrong of course)!!!!!

        On platforms like Sky, TNT can directly control their subscriptions via the viewing cards so you are a customer directly with TNT. VM is a closed network, so access to TNT is wholesale only. VM has no agreement with Discovery to carry the Discovery+ app, although if you are an Amazon Prime customer you can access it that way & get the additional Olympics content.