Forum Discussion

MumD's avatar
MumD
Settling in
11 days ago

Another with TV Go app not able to set remote recording

TV Go app won’t set recordings remotely whether 360 Box is on or off.

Standby I power is on Active start. Get message that Box 360 is offline and will schedule recording when next turned on

anyone able to suggest what to do to rectify this, please?

 

 

tv go
Virgin TV Go

8 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    10 days ago

    Hello MumD,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV GO and 360 box at the moment.

    Is this happening when you're connected to your home WiFi network or when you're using mobile data? 

    Does this happen for everything that you try to set to record via the TV GO app?

    Kind Regards,

    Steven_L

    • MumD's avatar
      MumD
      Settling in
      3 days ago

      I Cannot remote record whether on home wi-fi network or mobile data. 

       

       

       

    • MumD's avatar
      MumD
      Settling in
      15 hours ago

      Yes both wifi and mobile data. Yes, everytime

  • MumD's avatar
    MumD
    Settling in
    3 days ago

    We had a replacement 360 box in about 6 weeks ago as it kept deleting recordings and app log in.  But I can’t remember if this problem started before then. 

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      2 days ago

      Hi MumD thanks for your reply here.

      Are you able to provide a screenshot of any errors for example of what error you receive?

      Many thanks

    • newapollo's avatar
      newapollo
      Very Insightful Person
      22 hours ago

      It's possible that the TVGo app is still linked to the old faulty 360 box.  You can check this by opening the TVGo app and clicking on the round 'head' icon.

      On the next screen click on Settings, then under the support section click on Diagnostics.

      This will open a diagnostics screen full of information relating to both the app and the connection to the 360 box.  Make a note of the text showing next to the CPE 1 ID entry in the TVGO app.

      Now on your TV360 box go to Settings > Info > About > and check the  Virgin TV Box Serial Number.   This should be the same as the CPE 1 ID entry text in the TVGO app.  If it is different then it looks like the old box is still linked.