Forum Discussion

jbrown1262's avatar
jbrown1262
Tuning in
2 years ago

Zero upload speed, poor intermittent connection

I have been experiencing very poor connection issues for several months. I have had VM engineers visit 5 times they have changed my hub 3 times, replaced the fibre to the premise and all the coax cabling too. Nothing has made a difference.

Download speeds are generally fine but upload speeds are very slow or non existent. When I managed to get a connection using Samknows, my upload speed to the router was 0.00 mbps, latency 115 and the download speed was 278 mbps. The connection is so poor at times samknows start to run a test and simply loss connection and fails.

my broadband package is M250 fibre broadband.

The only thing I have noticed that doesn’t look right is the power levels on the upload channels is around 28-29 which I believe is low and out of range.

Please can you resolve this.

  • Client62's avatar
    Client62
    Alessandro Volta

    What do the rest of the Hub's stats look like for the Upstream channels ?

    E.g. for DOCSIS 3.0 is the Modulation mode QAM 64 and are there 4 or 5 channels connected ?

    On the Configuration tab, is the Upstream Max Traffic Rate still correct for your service ?

    • jbrown1262's avatar
      jbrown1262
      Tuning in

      DOCSIS=3.1, Modulation mode = QAM 64 and there are 4 channels 

       I should have 25mbps, config says the max traffic rate for upload is 27500061 bps, so looks ok

      • Robert_P's avatar
        Robert_P
        Forum Team

        Hi jbrown1262

         

        Thanks for taking the time to raise your upload speed query via the forums, we understand the concern this can cause and appreciate you making us aware. Welcome to the community.

         

        From checking the speeds, we can see they are above 273mbs download and 26mbs upload. There were a couple of days this was an issue but seems to have stabilised over recent days. Have you noticed the same improvement during this time and posting?

         

        Let us know.

         

        Rob

  • VsUK's avatar
    VsUK
    On our wavelength

    This is what I've had for the last 3 days on a M500 package. Can't watch any streams, can't do any web design because the upload is slower than dial up. Can't play games because the games boot me off due to poor internet connection. Facebook takes a month of Sundays to load/post comments. Every website I go to takes ages to load & then for about 5 minutes works great & then back to the problems. 

    Funnily enough, the only website I can actually log into without any problems is Virgin. Never had this rubbish with ADSL. I moved because I needed more upload speed due to uploading website packages often & other stuff, and there was no full fibre in my area yet. But recently got an email from City Fibre saying they're in the process of installing it in my area. So, if this keeps up, I'm leaving as soon as it comes.