Why is my broadband running slow?

We might need a few more details. What speed should you be getting? What speed are you actually getting via a direct ethernet connection? What hub model do you have? Are you using the hub in modem mode? If so what router are you using? Also check for local faults on 0800 561 0061. 

Where is Mystic Meg when you need her?

Have you tried rebooting the hub? 

Hello andym62

Sorry to hear of the broadband speed issues experienced, we appreciate you raising this via the forums. We have these tips available to help with broadband issues:

• Service status page - virg.in/service
• Wi-Fi hints and tips - https://virg.in/wifisos
• Wi-Fi troubleshooting - https://virg.in/wifinotworking
• Slow speeds - https://virg.in/SpeedUp
• Speed test - virg.in/speedtest

When running a speed test we would always recommend running this via a wired connection This can be completed using an ethernet cable via a PC or laptop and will allow us to see the speeds available at the Hub.

We do have the Connect App https://virg.in/connectapp that will allow you to scan your property to optimise the wireless network and if needed order pod's. Depending on your package these may be free but any package is eligible for these if needed.

Let us know if any of these help or provide us with more details on what the actual issue relates to as in wired or wireless speeds.