Forum Discussion

EndaK95's avatar
EndaK95
Just joined
11 months ago

Up to 1Gb/s Internet speed contract Ireland

Hi Team,

 

For the past few days I have been getting between 20Mb-30Mb download speeds.

This is a farcry from the "up to 1000Mb" I should be getting. I understand its unrealistic to get 1000Mb but I've never hit over 550Mb.
I am on a wired ethernet connection about 3 meters away from the Cable.

My contract is about ~1 month old.

The chat support doesnt actually go anywhere im convinced there are no agents even working on the live chat as the bot just keeps looping.

How can I improve my speeds if support is IMPOSSIBLE to contact + How do I view what my minimum guaranteed speed is I cant see it ANYWHERE on my contract.

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ireland
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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    11 months ago

    You are on the support forum for Virginmedia UK, a separate company, and the customer support here is appalling too. So you will only get suggestions from other users. How are you checking that speed?