I joined 2 months ago, I got 500Mbps on day 1 but not since.
I joined 2 months ago, I got 500Mbps on day 1 but not since, had to make complaints as never installed correctly at start, Internet speed test are all over the place, was offered a pod and 8 pound credit monthly to cover cost, nearly 2 weeks no pod arrived, messaged asking them to check how long, now asking me for evidence of pod... so frustrating am considering ombudsman next. Any advice welcome.Up to 1Gb/s Internet speed contract Ireland
Hi Team, For the past few days I have been getting between 20Mb-30Mb download speeds. This is a farcry from the "up to 1000Mb" I should be getting. I understand its unrealistic to get 1000Mb but I've never hit over 550Mb. I am on a wired ethernet connection about 3 meters away from the Cable. My contract is about ~1 month old. The chat support doesnt actually go anywhere im convinced there are no agents even working on the live chat as the bot just keeps looping. How can I improve my speeds if support is IMPOSSIBLE to contact + How do I view what my minimum guaranteed speed is I cant see it ANYWHERE on my contract.