Switched from BT to Virgin 1Gig a few months ago. Upload speeds used to be between 80-90Mbps, download between 300-600Mbps.
Starting last week, upload speeds are now 2-5 Mpbs. Download speeds unchanged. Have restarted router, checked cables, all seems as it was before the slowdown.
Please help, Virgin!
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
Post the power levels, Pre and PostRS errors and network log from the Hub.
Run the FULL tests on this site and post the result www.samknows.com/realspeed
Setup a BQM to monitor your circuit www.thinkbroadband.com/ping
Once done we can comment.
Hi - thanks. The problem seems to be fixed now, after a message from Virgin.
Re. Samknows - it says it can't recognise my modem. FYI I'm using the Virgin Hub 5 as a modem, then a Mercusys AX3000 router for Mesh WiFi
Re. BQM - set this up but I'm getting a solid redline graph - looks like the pings are blocked by Virgin
Thanks
SamKnows does not work when the hub is in modem mode.
Hi Alex391 👋.
Thanks for reaching out to us, and welcome to the Community Forums. Apologies for the issues that you have been having with your speeds. Could you please run diagnostics on the Hub and perform some tests with the Hub in router mode removing all third party Hubs and post the results so that we can see how it is performing.
👉 Speed Test
👉 WiFi Diagnostic
👉 Slow Speeds Help
Keep us updated.
Sabrina
Thanks - the problem is sorted now. See message above.
Run speedtest.net to check your upload latency
