Slow upload speeds on Virgin 1Gb
Switched from BT to Virgin 1Gig a few months ago. Upload speeds used to be between 80-90Mbps, download between 300-600Mbps. Starting last week, upload speeds are now 2-5 Mpbs. Download speeds unchan...
Forum Discussion
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
Post the power levels, Pre and PostRS errors and network log from the Hub.
Run the FULL tests on this site and post the result www.samknows.com/realspeed
Setup a BQM to monitor your circuit www.thinkbroadband.com/ping
Once done we can comment.
Hi - thanks. The problem seems to be fixed now, after a message from Virgin.
Re. Samknows - it says it can't recognise my modem. FYI I'm using the Virgin Hub 5 as a modem, then a Mercusys AX3000 router for Mesh WiFi
Re. BQM - set this up but I'm getting a solid redline graph - looks like the pings are blocked by Virgin
Thanks
SamKnows does not work when the hub is in modem mode.
The realspeed site only works in router mode.
It will be your Mercusys AX3000 router blocking pings, not the HUB in modem mode.
