Slow Broadband
My broadband has been slow for the last month. Please can someone help me to determine the best solution. It was restarted last week. Upstream Downstream Network log and broadband monitor below.
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 242750000 | 0.9 | 40 | 256 qam | 14 |
2 | 138750000 | 1.2 | 40 | 256 qam | 1 |
3 | 146750000 | 1.7 | 40 | 256 qam | 2 |
4 | 154750000 | 1.9 | 40 | 256 qam | 3 |
5 | 162750000 | 1.9 | 40 | 256 qam | 4 |
6 | 170750000 | 1.7 | 40 | 256 qam | 5 |
7 | 178750000 | 1.7 | 40 | 256 qam | 6 |
8 | 186750000 | 1.5 | 40 | 256 qam | 7 |
9 | 194750000 | 1.2 | 40 | 256 qam | 8 |
10 | 202750000 | 1.2 | 40 | 256 qam | 9 |
11 | 210750000 | 1.2 | 40 | 256 qam | 10 |
12 | 218750000 | 1.2 | 40 | 256 qam | 11 |
13 | 226750000 | 1.2 | 40 | 256 qam | 12 |
14 | 234750000 | 1 | 40 | 256 qam | 13 |
15 | 250750000 | 1 | 40 | 256 qam | 15 |
16 | 258750000 | 1.2 | 40 | 256 qam | 16 |
17 | 330750000 | 0.7 | 40 | 256 qam | 25 |
18 | 338750000 | 0.9 | 40 | 256 qam | 26 |
19 | 346750000 | 0.7 | 40 | 256 qam | 27 |
20 | 354750000 | 0.7 | 40 | 256 qam | 28 |
21 | 362750000 | 0.7 | 40 | 256 qam | 29 |
22 | 370750000 | 0.5 | 40 | 256 qam | 30 |
23 | 378750000 | 0.7 | 40 | 256 qam | 31 |
24 | 386750000 | 0.4 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 40.3 | 80 | 0 |
2 | Locked | 40.3 | 43 | 41 |
3 | Locked | 40.3 | 67 | 4 |
4 | Locked | 40.3 | 40 | 0 |
5 | Locked | 40.9 | 33 | 0 |
6 | Locked | 40.9 | 27 | 0 |
7 | Locked | 40.9 | 28 | 0 |
8 | Locked | 40.3 | 58 | 0 |
9 | Locked | 40.3 | 61 | 0 |
10 | Locked | 40.9 | 77 | 0 |
11 | Locked | 40.3 | 69 | 0 |
12 | Locked | 40.3 | 59 | 0 |
13 | Locked | 40.3 | 62 | 0 |
14 | Locked | 40.3 | 74 | 0 |
15 | Locked | 40.3 | 65 | 0 |
16 | Locked | 40.9 | 58 | 0 |
17 | Locked | 40.9 | 17 | 0 |
18 | Locked | 40.3 | 17 | 0 |
19 | Locked | 40.3 | 20 | 0 |
20 | Locked | 40.9 | 25 | 0 |
21 | Locked | 40.3 | 6 | 0 |
22 | Locked | 40.3 | 17 | 0 |
23 | Locked | 40.3 | 18 | 0 |
24 | Locked | 40.3 | 13 | 0 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 36600000 | 46.3 | 5120 | 64 qam | 3 |
2 | 43100000 | 46.8 | 5120 | 64 qam | 2 |
3 | 49600000 | 47.3 | 5120 | 64 qam | 1 |
4 | 23600000 | 46 | 5120 | 64 qam | 5 |
5 | 30100000 | 46 | 5120 | 64 qam | 4 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 5 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
5 | ATDMA | 0 | 0 | 1 | 0 |
Network Log
Time | Priority | Description |
07/10/2024 14:16:36 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/10/2024 14:15:11 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/10/2024 04:46:3 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/10/2024 05:25:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/10/2024 16:46:2 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/10/2024 20:30:41 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/09/2024 19:43:6 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/09/2024 12:05:45 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/09/2024 06:49:38 | notice | NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2024 19:37:57 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2024 14:34:18 | notice | Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/09/2024 06:55:43 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/09/2024 00:48:38 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/09/2024 13:25:54 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/09/2024 12:48:37 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/09/2024 10:10:59 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/09/2024 00:48:36 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/09/2024 11:08:2 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/09/2024 10:57:35 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/09/2024 10:57:35 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |