Forum Discussion

Sharpey's avatar
Sharpey
On our wavelength
3 days ago

Random loss of connection

Recently i have been getting my internet connection dropping out randomly i checked all the cables etc but nothing was wrong there. 

The modem log show this - 

 

Mod Edit - Personal information removed 

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    7 hours ago

    Hi Sharpey​ 

    Thanks for posting and welcome back to the community. 

    Sorry to hear of any Broadband issues. We've ran a check today and no area issues or outages are showing so we do hope everything has been fixed since your post.

    If not, the first thing to do is check our service status page - https://virg.in/servicechecker pop your postcode in and the surname of the account holder. Any issues will be shown, and you can even run a fault diagnostic on your equipment. 

    If it's just a WiFi issue, please download the Connect App - https://virg.in/connectapp when downloaded, you'll be able to do a wireless scan in the property in every room. This will optimise the connection where possible to do so. If a Pod is needed, you'll be prompted to order.

     

    Keep us posted.