Pre and Post RS Errors - Low Power, Speed and dropped connections

Question

Hi, I have been seeing problems for a few weeks on my connection. My hub disconnects and speeds drop. When I check Router Status, I can see that I have a large number of Pre RS Errors and Post RS Errors on Channels 17-20, but I have also seen them on higher channels. I have also observed lower Power values on the impacted downstream channels. Upstream seems OK. I have reset the router and checked the connection to the back of the router and to the connection on the wall to the outside. Any ideas?Downstream bonded channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;SNR (dB) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID1 &nbsp; &nbsp;411000000 &nbsp; &nbsp;9.5 &nbsp; &nbsp;40 &nbsp; &nbsp;256 qam &nbsp; &nbsp;12 &nbsp; &nbsp;419000000 &nbsp; &nbsp;9.4 &nbsp; &nbsp;40 &nbsp; &nbsp;256 qam &nbsp; &nbsp;23 &nbsp; &nbsp;427000000 &nbsp; &nbsp;9.4 &nbsp; &nbsp;40 &nbsp; &nbsp;256 qam &nbsp; &nbsp;34 &nbsp; &nbsp;435000000 &nbsp; &nbsp;9.3 &nbsp; &nbsp;40 &nbsp; &nbsp;256 qam &nbsp; &nbsp;45 &nbsp; &nbsp;443000000 &nbsp; &nbsp;9 &nbsp; &nbsp;40 &nbsp; &nbsp;256 qam &nbsp; &nbsp;56 &nbsp; &nbsp;451000000 &nbsp; &nbsp;8.9 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;67 &nbsp; &nbsp;523000000 &nbsp; &nbsp;7.8 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;158 &nbsp; &nbsp;531000000 &nbsp; &nbsp;7.5 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;169 &nbsp; &nbsp;539000000 &nbsp; &nbsp;7.5 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1710 &nbsp; &nbsp;547000000 &nbsp; &nbsp;7.3 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1811 &nbsp; &nbsp;555000000 &nbsp; &nbsp;7.3 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1912 &nbsp; &nbsp;563000000 &nbsp; &nbsp;7 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2013 &nbsp; &nbsp;571000000 &nbsp; &nbsp;6.6 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2114 &nbsp; &nbsp;579000000 &nbsp; &nbsp;6.4 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2215 &nbsp; &nbsp;587000000 &nbsp; &nbsp;6 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2316 &nbsp; &nbsp;595000000 &nbsp; &nbsp;5 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2417 &nbsp; &nbsp;603000000 &nbsp; &nbsp;3.2 &nbsp; &nbsp;37 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2518 &nbsp; &nbsp;611000000 &nbsp; &nbsp;-0.9 &nbsp; &nbsp;34 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2619 &nbsp; &nbsp;627000000 &nbsp; &nbsp;-4.4 &nbsp; &nbsp;32 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2820 &nbsp; &nbsp;635000000 &nbsp; &nbsp;0.5 &nbsp; &nbsp;36 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2921 &nbsp; &nbsp;643000000 &nbsp; &nbsp;2.9 &nbsp; &nbsp;37 &nbsp; &nbsp;256 qam &nbsp; &nbsp;3022 &nbsp; &nbsp;651000000 &nbsp; &nbsp;3.7 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;3123 &nbsp; &nbsp;659000000 &nbsp; &nbsp;4.8 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;3224 &nbsp; &nbsp;619000000 &nbsp; &nbsp;-12 &nbsp; &nbsp;24 &nbsp; &nbsp;256 qam &nbsp; &nbsp;27Downstream bonded channelsChannel &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER (dB) &nbsp; &nbsp;Pre RS Errors &nbsp; &nbsp;Post RS Errors1 &nbsp; &nbsp;Locked &nbsp; &nbsp;40.3 &nbsp; &nbsp;0 &nbsp; &nbsp;02 &nbsp; &nbsp;Locked &nbsp; &nbsp;40.3 &nbsp; &nbsp;5 &nbsp; &nbsp;03 &nbsp; &nbsp;Locked &nbsp; &nbsp;40.3 &nbsp; &nbsp;6 &nbsp; &nbsp;04 &nbsp; &nbsp;Locked &nbsp; &nbsp;40.3 &nbsp; &nbsp;6 &nbsp; &nbsp;05 &nbsp; &nbsp;Locked &nbsp; &nbsp;40.3 &nbsp; &nbsp;4 &nbsp; &nbsp;06 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;5 &nbsp; &nbsp;07 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;4 &nbsp; &nbsp;08 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;6 &nbsp; &nbsp;09 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;5 &nbsp; &nbsp;010 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;12 &nbsp; &nbsp;011 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;4 &nbsp; &nbsp;012 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;5 &nbsp; &nbsp;013 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;18 &nbsp; &nbsp;014 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;19 &nbsp; &nbsp;015 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;19 &nbsp; &nbsp;016 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;93 &nbsp; &nbsp;017 &nbsp; &nbsp;Locked &nbsp; &nbsp;37.6 &nbsp; &nbsp;25400058 &nbsp; &nbsp;2053862218 &nbsp; &nbsp;Locked &nbsp; &nbsp;35.7 &nbsp; &nbsp;31080304 &nbsp; &nbsp;3396521319 &nbsp; &nbsp;Locked &nbsp; &nbsp;31.9 &nbsp; &nbsp;21862841 &nbsp; &nbsp;671036320 &nbsp; &nbsp;Locked &nbsp; &nbsp;35.7 &nbsp; &nbsp;23086 &nbsp; &nbsp;521 &nbsp; &nbsp;Locked &nbsp; &nbsp;37.6 &nbsp; &nbsp;37 &nbsp; &nbsp;022 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;13 &nbsp; &nbsp;023 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;5 &nbsp; &nbsp;024 &nbsp; &nbsp;Locked &nbsp; &nbsp;40.3 &nbsp; &nbsp;0 &nbsp; &nbsp;0

Adduxi · Answer

Terrible stats, &nbsp;you will need VM to sort that circuit out.&nbsp;

tetleyboy · Answer

And another Router Status...Downstream bonded channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;SNR (dB) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID1 &nbsp; &nbsp;411000000 &nbsp; &nbsp;9.5 &nbsp; &nbsp;40 &nbsp; &nbsp;256 qam &nbsp; &nbsp;12 &nbsp; &nbsp;419000000 &nbsp; &nbsp;9.5 &nbsp; &nbsp;40 &nbsp; &nbsp;256 qam &nbsp; &nbsp;23 &nbsp; &nbsp;427000000 &nbsp; &nbsp;9.5 &nbsp; &nbsp;40 &nbsp; &nbsp;256 qam &nbsp; &nbsp;34 &nbsp; &nbsp;435000000 &nbsp; &nbsp;9.3 &nbsp; &nbsp;40 &nbsp; &nbsp;256 qam &nbsp; &nbsp;45 &nbsp; &nbsp;443000000 &nbsp; &nbsp;9 &nbsp; &nbsp;40 &nbsp; &nbsp;256 qam &nbsp; &nbsp;56 &nbsp; &nbsp;451000000 &nbsp; &nbsp;9 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;67 &nbsp; &nbsp;523000000 &nbsp; &nbsp;7.8 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;158 &nbsp; &nbsp;531000000 &nbsp; &nbsp;7.5 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;169 &nbsp; &nbsp;539000000 &nbsp; &nbsp;7.5 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1710 &nbsp; &nbsp;547000000 &nbsp; &nbsp;7.4 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1811 &nbsp; &nbsp;555000000 &nbsp; &nbsp;7.4 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1912 &nbsp; &nbsp;563000000 &nbsp; &nbsp;7 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2013 &nbsp; &nbsp;571000000 &nbsp; &nbsp;6.6 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2114 &nbsp; &nbsp;579000000 &nbsp; &nbsp;6.4 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2215 &nbsp; &nbsp;587000000 &nbsp; &nbsp;6 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2316 &nbsp; &nbsp;595000000 &nbsp; &nbsp;4.9 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2417 &nbsp; &nbsp;603000000 &nbsp; &nbsp;3 &nbsp; &nbsp;37 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2518 &nbsp; &nbsp;611000000 &nbsp; &nbsp;-1.9 &nbsp; &nbsp;34 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2619 &nbsp; &nbsp;619000000 &nbsp; &nbsp;-13.3 &nbsp; &nbsp;24 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2720 &nbsp; &nbsp;627000000 &nbsp; &nbsp;-3 &nbsp; &nbsp;33 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2821 &nbsp; &nbsp;635000000 &nbsp; &nbsp;1 &nbsp; &nbsp;36 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2922 &nbsp; &nbsp;643000000 &nbsp; &nbsp;3.2 &nbsp; &nbsp;37 &nbsp; &nbsp;256 qam &nbsp; &nbsp;3023 &nbsp; &nbsp;651000000 &nbsp; &nbsp;4 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;3124 &nbsp; &nbsp;659000000 &nbsp; &nbsp;4.9 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;32Downstream bonded channelsChannel &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER (dB) &nbsp; &nbsp;Pre RS Errors &nbsp; &nbsp;Post RS Errors1 &nbsp; &nbsp;Locked &nbsp; &nbsp;40.3 &nbsp; &nbsp;0 &nbsp; &nbsp;02 &nbsp; &nbsp;Locked &nbsp; &nbsp;40.3 &nbsp; &nbsp;5 &nbsp; &nbsp;03 &nbsp; &nbsp;Locked &nbsp; &nbsp;40.3 &nbsp; &nbsp;6 &nbsp; &nbsp;04 &nbsp; &nbsp;Locked &nbsp; &nbsp;40.9 &nbsp; &nbsp;6 &nbsp; &nbsp;05 &nbsp; &nbsp;Locked &nbsp; &nbsp;40.3 &nbsp; &nbsp;4 &nbsp; &nbsp;06 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;5 &nbsp; &nbsp;07 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;4 &nbsp; &nbsp;08 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;6 &nbsp; &nbsp;09 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;5 &nbsp; &nbsp;010 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;12 &nbsp; &nbsp;011 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;4 &nbsp; &nbsp;012 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;5 &nbsp; &nbsp;013 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;18 &nbsp; &nbsp;014 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;19 &nbsp; &nbsp;015 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;19 &nbsp; &nbsp;016 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;93 &nbsp; &nbsp;017 &nbsp; &nbsp;Locked &nbsp; &nbsp;37.6 &nbsp; &nbsp;25400058 &nbsp; &nbsp;2053862218 &nbsp; &nbsp;Locked &nbsp; &nbsp;36.3 &nbsp; &nbsp;31080270 &nbsp; &nbsp;3396521319 &nbsp; &nbsp;Locked &nbsp; &nbsp;28.5 &nbsp; &nbsp;38203313 &nbsp; &nbsp;1625202520 &nbsp; &nbsp;Locked &nbsp; &nbsp;29 &nbsp; &nbsp;13140139 &nbsp; &nbsp;657779221 &nbsp; &nbsp;Locked &nbsp; &nbsp;35.7 &nbsp; &nbsp;23062 &nbsp; &nbsp;522 &nbsp; &nbsp;Locked &nbsp; &nbsp;37.6 &nbsp; &nbsp;36 &nbsp; &nbsp;023 &nbsp; &nbsp;Locked &nbsp; &nbsp;37.6 &nbsp; &nbsp;11 &nbsp; &nbsp;024 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;5 &nbsp; &nbsp;0

Carley_S · Answer

Hi tetleyboy&nbsp;
Welcome to the Community Forums.&nbsp;
Sorry to hear of your service concerns. We can see on the systems on our side that you've since been in touch and have actions in place to investigate this further.&nbsp;
Please let us know if you've any further questions or concerns, we can provide general help and support via social media if needed.

Forum Discussion

Pre and Post RS Errors - Low Power, Speed and dropped connections

Related Content

Connection keeps dropping

Internet Connection Drops

Broadband connection keeps dropping

Connection speed drops during rain

Broadband connection keeps dropping